PRIVACY POLICY
Last updated: 29 September 2026
1. WHO WE ARE
Top Education Group Ltd, trading as Top Education, is the controller responsible for personal data described in this policy.
Top Education Group Ltd
11–12 Church Lane Chambers, Office 21
London, Leytonstone, England, E11 1HG
Company No. 15148950
VAT No. GB488433451
Email: office@topeducation.uk
Alternative email: topeducation.group.ltd@gmail.com
Website: www.topeducation.uk
2. SCOPE OF THIS POLICY
This policy explains how we collect and use personal data when you visit our website, contact us, complete a form or questionnaire, ask us to assist with a university, college or Student Finance application, attend an appointment, or otherwise use our education-support services.
3. PERSONAL DATA WE MAY COLLECT
Depending on the service you request, we may collect:
• contact and identity information, including your name, date of birth, address, email address, telephone number and identification documents;
• nationality, residency and immigration information, including passport, visa, settled-status or share-code information where relevant;
• education and employment information, including qualifications, education history, course choices, CV, references and employment details;
• application information and correspondence with you, universities, colleges and relevant public bodies;
• Student Finance information, which may include your National Insurance number, bank details, household circumstances, income information, previous study, partner or parent information, dependants and supporting evidence;
• special-category information that you choose to provide and that is relevant to the service, such as health, disability, ethnicity or other sensitive circumstances;
• marketing preferences and records of consent;
• website and device information, such as IP address, browser type, pages viewed, referral source and cookie identifiers, subject to your cookie choices; and
• records of calls, emails, messages, appointments and complaints.
Please do not provide information that is not relevant to the service you have requested.
4. HOW WE COLLECT PERSONAL DATA
We collect personal data directly from you through our website, forms, questionnaires, email, telephone, messaging services, social media, video calls and face-to-face meetings. With your authorisation, we may also receive relevant information from a parent, partner, referee, university, college, Student Finance England, the Student Loans Company or another organisation involved in your application.
5. PURPOSES AND LAWFUL BASES
We use personal data only where we have a lawful basis. This may include:
• taking steps at your request before entering into a contract and performing our agreement with you, including assessing your requirements and providing application support;
• our legitimate interests in operating and improving our education-support services, responding to enquiries, maintaining appropriate records, preventing fraud and protecting our legal rights, where those interests are not overridden by your rights;
• complying with legal, regulatory, accounting and safeguarding obligations;
• your consent, including for optional marketing and non-essential cookies; and
• where special-category data is required, your explicit consent or another condition permitted by data-protection law.
You may withdraw consent at any time. Withdrawal does not affect processing that took place before withdrawal. If information is necessary to provide a requested service, withdrawing it may mean that we cannot continue that part of the service.
6. HOW WE USE YOUR INFORMATION
We may use your information to:
• respond to enquiries and arrange appointments;
• assess eligibility and explain available courses or funding options;
• help prepare, review and manage university, college and Student Finance applications;
• communicate with you and, with your authorisation, relevant institutions;
• verify documents and information you provide;
• provide interview, admissions and enrolment support;
• comply with law, prevent fraud, maintain security and handle complaints;
• improve our website and services using analytics where you have consented; and
• send marketing only where permitted by law and in accordance with your preferences.
We do not sell personal data.
7. WHO WE MAY SHARE INFORMATION WITH
Where necessary for the service and subject to appropriate controls, we may share relevant information with:
• universities, colleges, awarding organisations and admissions partners;
• Student Finance England, the Student Loans Company and other relevant public bodies;
• service providers supporting our website, forms, CRM, email, cloud storage, communications, analytics, advertising, IT security and professional services;
• professional advisers, insurers, auditors and legal representatives;
• government, regulatory, law-enforcement or safeguarding bodies where required or permitted by law; and
• another organisation where you specifically ask or authorise us to share information.
We require service providers to use personal data only for authorised purposes and to protect it appropriately.
8. INTERNATIONAL TRANSFERS
Some technology providers may process personal data outside the United Kingdom. Where this occurs, we use an appropriate UK transfer mechanism or other safeguards required by law. You may contact us for more information about safeguards relevant to your data.
9. HOW LONG WE KEEP PERSONAL DATA
We keep personal data only for as long as necessary for the purpose for which it was collected:
• information collected specifically through a Student Finance questionnaire to complete an application with you is retained for no longer than three calendar days after the application is completed, and is then securely deleted unless the law requires specific information to be kept longer;
• general enquiry and contact information may normally be retained for up to 12 months after the last meaningful contact;
• optional marketing information is retained until you withdraw consent or object, after which we may keep a minimal suppression record so that we respect your choice;
• records required for accounting, legal claims, complaints, fraud prevention or regulatory compliance may be retained for the applicable legal period, normally no longer than six years where that period is relevant; and
• cookie and online-identification data is retained for the periods described in our Cookie Policy.
We periodically review retained information and delete or anonymise it when it is no longer required.
10. SECURITY
We use proportionate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure. Access is limited to authorised people who need the information for their work. No internet or storage system is completely secure, but we review our safeguards and respond to suspected incidents in accordance with law.
11. COOKIES AND ONLINE TRACKING
We use essential cookies to operate the website. Analytics, advertising and other non-essential technologies are used only in accordance with your cookie choices. Details and controls are available in our Cookie Policy at https://topeducation.uk/cookie.
12. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of personal data;
• request restriction of processing;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time; and
• complain to the Information Commissioner’s Office.
These rights are not absolute and legal exceptions may apply. We may need to verify your identity before responding. We normally respond within one month.
13. AUTOMATED DECISION-MAKING
We do not make decisions producing legal or similarly significant effects about you solely by automated means.
14. CHILDREN
Our website and services are not directed at children under 13. Where information about a dependant is required for a Student Finance application, we collect only information relevant to that application and handle it with additional care.
15. MARKETING
You can unsubscribe from marketing at any time using the link in a message or by contacting us. Service messages about an active enquiry or application are not marketing.
16. COMPLAINTS
Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
www.ico.org.uk
Telephone: 0303 123 1113
17. CHANGES TO THIS POLICY
We may update this policy when our services, technology or legal obligations change. The latest version will be available on this page and will show the date of the most recent update.
18. CONTACT US
For privacy questions or to exercise your rights, contact:
Top Education Group Ltd
11–12 Church Lane Chambers, Office 21
London, Leytonstone, England, E11 1HG
Email: office@topeducation.uk
Alternative email: topeducation.group.ltd@gmail.com
Last updated: 29 September 2026
1. WHO WE ARE
Top Education Group Ltd, trading as Top Education, is the controller responsible for personal data described in this policy.
Top Education Group Ltd
11–12 Church Lane Chambers, Office 21
London, Leytonstone, England, E11 1HG
Company No. 15148950
VAT No. GB488433451
Email: office@topeducation.uk
Alternative email: topeducation.group.ltd@gmail.com
Website: www.topeducation.uk
2. SCOPE OF THIS POLICY
This policy explains how we collect and use personal data when you visit our website, contact us, complete a form or questionnaire, ask us to assist with a university, college or Student Finance application, attend an appointment, or otherwise use our education-support services.
3. PERSONAL DATA WE MAY COLLECT
Depending on the service you request, we may collect:
• contact and identity information, including your name, date of birth, address, email address, telephone number and identification documents;
• nationality, residency and immigration information, including passport, visa, settled-status or share-code information where relevant;
• education and employment information, including qualifications, education history, course choices, CV, references and employment details;
• application information and correspondence with you, universities, colleges and relevant public bodies;
• Student Finance information, which may include your National Insurance number, bank details, household circumstances, income information, previous study, partner or parent information, dependants and supporting evidence;
• special-category information that you choose to provide and that is relevant to the service, such as health, disability, ethnicity or other sensitive circumstances;
• marketing preferences and records of consent;
• website and device information, such as IP address, browser type, pages viewed, referral source and cookie identifiers, subject to your cookie choices; and
• records of calls, emails, messages, appointments and complaints.
Please do not provide information that is not relevant to the service you have requested.
4. HOW WE COLLECT PERSONAL DATA
We collect personal data directly from you through our website, forms, questionnaires, email, telephone, messaging services, social media, video calls and face-to-face meetings. With your authorisation, we may also receive relevant information from a parent, partner, referee, university, college, Student Finance England, the Student Loans Company or another organisation involved in your application.
5. PURPOSES AND LAWFUL BASES
We use personal data only where we have a lawful basis. This may include:
• taking steps at your request before entering into a contract and performing our agreement with you, including assessing your requirements and providing application support;
• our legitimate interests in operating and improving our education-support services, responding to enquiries, maintaining appropriate records, preventing fraud and protecting our legal rights, where those interests are not overridden by your rights;
• complying with legal, regulatory, accounting and safeguarding obligations;
• your consent, including for optional marketing and non-essential cookies; and
• where special-category data is required, your explicit consent or another condition permitted by data-protection law.
You may withdraw consent at any time. Withdrawal does not affect processing that took place before withdrawal. If information is necessary to provide a requested service, withdrawing it may mean that we cannot continue that part of the service.
6. HOW WE USE YOUR INFORMATION
We may use your information to:
• respond to enquiries and arrange appointments;
• assess eligibility and explain available courses or funding options;
• help prepare, review and manage university, college and Student Finance applications;
• communicate with you and, with your authorisation, relevant institutions;
• verify documents and information you provide;
• provide interview, admissions and enrolment support;
• comply with law, prevent fraud, maintain security and handle complaints;
• improve our website and services using analytics where you have consented; and
• send marketing only where permitted by law and in accordance with your preferences.
We do not sell personal data.
7. WHO WE MAY SHARE INFORMATION WITH
Where necessary for the service and subject to appropriate controls, we may share relevant information with:
• universities, colleges, awarding organisations and admissions partners;
• Student Finance England, the Student Loans Company and other relevant public bodies;
• service providers supporting our website, forms, CRM, email, cloud storage, communications, analytics, advertising, IT security and professional services;
• professional advisers, insurers, auditors and legal representatives;
• government, regulatory, law-enforcement or safeguarding bodies where required or permitted by law; and
• another organisation where you specifically ask or authorise us to share information.
We require service providers to use personal data only for authorised purposes and to protect it appropriately.
8. INTERNATIONAL TRANSFERS
Some technology providers may process personal data outside the United Kingdom. Where this occurs, we use an appropriate UK transfer mechanism or other safeguards required by law. You may contact us for more information about safeguards relevant to your data.
9. HOW LONG WE KEEP PERSONAL DATA
We keep personal data only for as long as necessary for the purpose for which it was collected:
• information collected specifically through a Student Finance questionnaire to complete an application with you is retained for no longer than three calendar days after the application is completed, and is then securely deleted unless the law requires specific information to be kept longer;
• general enquiry and contact information may normally be retained for up to 12 months after the last meaningful contact;
• optional marketing information is retained until you withdraw consent or object, after which we may keep a minimal suppression record so that we respect your choice;
• records required for accounting, legal claims, complaints, fraud prevention or regulatory compliance may be retained for the applicable legal period, normally no longer than six years where that period is relevant; and
• cookie and online-identification data is retained for the periods described in our Cookie Policy.
We periodically review retained information and delete or anonymise it when it is no longer required.
10. SECURITY
We use proportionate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure. Access is limited to authorised people who need the information for their work. No internet or storage system is completely secure, but we review our safeguards and respond to suspected incidents in accordance with law.
11. COOKIES AND ONLINE TRACKING
We use essential cookies to operate the website. Analytics, advertising and other non-essential technologies are used only in accordance with your cookie choices. Details and controls are available in our Cookie Policy at https://topeducation.uk/cookie.
12. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of personal data;
• request restriction of processing;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time; and
• complain to the Information Commissioner’s Office.
These rights are not absolute and legal exceptions may apply. We may need to verify your identity before responding. We normally respond within one month.
13. AUTOMATED DECISION-MAKING
We do not make decisions producing legal or similarly significant effects about you solely by automated means.
14. CHILDREN
Our website and services are not directed at children under 13. Where information about a dependant is required for a Student Finance application, we collect only information relevant to that application and handle it with additional care.
15. MARKETING
You can unsubscribe from marketing at any time using the link in a message or by contacting us. Service messages about an active enquiry or application are not marketing.
16. COMPLAINTS
Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
www.ico.org.uk
Telephone: 0303 123 1113
17. CHANGES TO THIS POLICY
We may update this policy when our services, technology or legal obligations change. The latest version will be available on this page and will show the date of the most recent update.
18. CONTACT US
For privacy questions or to exercise your rights, contact:
Top Education Group Ltd
11–12 Church Lane Chambers, Office 21
London, Leytonstone, England, E11 1HG
Email: office@topeducation.uk
Alternative email: topeducation.group.ltd@gmail.com
